Quality policy

Quality is the backbone of any organization through continuous work to improve and maintain commitment to the highest quality standards locally and globally. The Quality Department, in coordination with the medical and administrative departments, sets policies and procedures that raise the level of medical and administrative services to obtain the highest levels of customer satisfaction.


To continuously improve the quality of services provided by the hospital, in line with local and international standards and to ensure safety and security for patients, staff in addition to visitors.

Improving the quality of work and achieving the highest level of outstanding performance by:

Setting quality improvement priorities in accordance with vision and mission.

Achieving the satisfaction of the recipient of the service and all its requirements.

Provide safe health care and an environment that guarantees the safety of patients, workers and visitors.

Raising the level of awareness and knowledge of quality and safety for workers, patients and visitors.

Establishing effective programs to continue improving quality and increasing performance by having a mechanism for collecting and analyzing data to identify and improve weaknesses.

Achieving hospital accreditation requirements and obtaining accreditation certificates.

Periodic audit to ensure that the documented procedures match the procedures implemented, identify cases of non-conformity, and take the necessary action to ensure that they do not happen again.

Documenting and controlling records as well as documents related to quality, and stating how documents are issued, reviewed, approved and amended.

Achieving national goals for quality and safety of health care programs.

Respecting the rights of patients and their families.

Providing high-quality medical services at reasonable prices.

Gain confidence from patients first.

We choose well-known experienced doctors nationwide who work according to ethical rules based on results of previous treatments and patient testimonials.

Working with specialized doctors who graduated from accredited medical universities.

Inform patients and their companions of all treatment steps.

Providing health care and medical services at the highest levels through professional doctors.

Achieving the satisfaction of patients and their families.

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