Emergency and Reception Service Protocol:
Hospital reception and emergency services are of particular importance because they are directed to the rapid rescue of patients in critical cases and to provide first aid to those injured in various accidents as a first and necessary step to reduce the severity of these cases.
People can go to the emergency department at any time of the day and night without a prior appointment, and people usually seek emergency care for diseases that may surprise people at any time, such as all kinds of coma – angina, heart attack, strokes, food poisoning, non-food, accidents Cars and roads, work injury, burns and natural disasters.
The emergency department caters to all segments of society who need urgent and critical medical services.
Triage System, a system that is subject to the Canadian International System, is used in the emergency department.
This system is based on the following:
- The first person the patient meets with the emergency department nurse, who has high skills in sorting and classifying cases. The emergency department nurse makes an initial classification and division of patients according to their medical condition, and this includes determining the order according to which the patient will receive treatment based on an initial assessment of the severity of the disease cases :
- Triage red & Triage Blue are patients who are receiving treatment immediately and these cases are cases of heart and lung stops, severe asthma, severe chest pain, severe convulsions, and severe injuries.
- Patients classified as yellow Triage & green Triage are patients whose treatment can be safely postponed from half an hour to an hour. They should wait until urgent cases are examined. These cases are moderate injuries, acute intestinal infections, back pain, and headaches.
- The patients classified as white Triage are patients whose treatment can be safely postponed until an hour and a half and these cases are throat pain, diarrhea, vomiting, and minor injuries.
An example will treat a person who suffers from symptoms of a heart attack before the person who has ankle sprain regardless of who arrived
2.Record the patient’s data by the receptionist in an emergency record that includes the patient’s name, arrival time, age, address, location of the injury, diagnosis of the condition, treatment, procedures performed, patient ticket number, name of doctor and nurse who performed the treatment.
3.Emergency doctors are responsible for smart diagnosis and treatment of patients, which includes immediate recovery and work to stabilize the situation in cooperation with specialized doctors and make decisions regarding the patient’s need for surgical intervention, hospitalization, or hospital discharge.
4.Expanding emergency services to reduce the patient’s need to enter the hospital.
5.Providing prompt, effective and efficient medical and nursing care for patients with emergency situations and ensuring the availability of specialized staff in the event of cardiac arrest.